Terms of service

Terms of Service

Last Updated: August 25, 2026

Welcome to My Lucky Turtle, operated by My Lucky Turtle LLC. By using our website or purchasing from our store, you agree to these Terms of Service and our posted policies.

Products & Pricing

We make every effort to accurately display our products, descriptions, prices, and availability. We reserve the right to correct errors, change prices, limit quantities, or discontinue products.

Orders

We reserve the right to accept, decline, or cancel an order due to product availability, payment issues, pricing errors, suspected fraud, or other reasonable circumstances.

Orders may not be changed or canceled once processing or shipping has begun.

Shipping

Orders are subject to our posted Shipping Policy.

Free standard shipping is available on orders over $49.99. Standard shipping rates apply to orders under $49.99.

Delivery dates are estimates and may be affected by carriers, weather, customs, holidays, or other circumstances outside our control.

Some products may be fulfilled by third-party suppliers and may ship separately or from different locations.

Returns & Refunds

Returns, exchanges, refunds, damaged items, and missing orders are handled according to our posted Refund Policy.

Payments

Customers are responsible for providing accurate billing, payment, and shipping information. Applicable taxes and shipping charges will be displayed at checkout when required.

Privacy

Customer information is handled according to our posted Privacy Policy and may be processed by Shopify and other service providers necessary to complete your order.

Intellectual Property

Content owned by My Lucky Turtle LLC, including our original branding, graphics, photographs, text, and designs, may not be copied or commercially used without permission.

Third-party trademarks and intellectual property remain the property of their respective owners.

Acceptable Use

You may not use our website for unlawful activity, fraud, unauthorized access, malicious software, infringement of another person's rights, or activity intended to interfere with the operation or security of our website.

Liability

To the extent permitted by law, My Lucky Turtle LLC is not responsible for indirect or consequential losses resulting from the use of our website, services, or products.

Nothing in these Terms limits consumer rights or protections that cannot legally be excluded.