Shipping Policy

Last Updated: August 25, 2026

Thank you for shopping with My Lucky Turtle! We work hard to make sure your order reaches you safely and as quickly as possible.

🐢 Free Shipping on Orders Over $49.99

Here's a little extra luck from us!

Enjoy FREE standard shipping on orders over $49.99.

For orders under $49.99, standard delivery rates apply and will be calculated and displayed at checkout.

Order Processing

Orders are typically processed within 1–3 business days. Processing times may vary during holidays, promotions, or periods of high order volume.

Shipping & Delivery

Delivery times vary depending on the product, destination, and fulfillment location. Some of our products may ship separately or from different fulfillment locations.

Estimated delivery times are provided at checkout or with your order information when available.

Please note that delivery dates are estimates and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.

Tracking

When tracking information can be delayed, it will be provided after your order has shipped. Please allow time for the carrier's tracking system to update after receiving your tracking number.

Multiple-Item Orders

If your order contains multiple products, they may arrive in separate packages and at different times. You will not be charged additional shipping fees simply because an order is divided into multiple shipments unless clearly stated at checkout.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase. If you notice an error, contact us as soon as possible. Once an order has shipped, we may not be able to change or redirect the delivery address.

Lost, Damaged, or Missing Orders

If your package arrives damaged, an item is missing, or you believe your shipment has been lost, please contact us promptly. We will review the situation and work with you toward an appropriate resolution.

International Orders

International shipments may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country. Delivery times may also be affected by customs procedures.

Questions About Your Order?

We're here to help. If you have questions about shipping or an existing order, please contact My Lucky Turtle through the contact information provided on our website.

Thank you for shopping with My Lucky Turtle — we're lucky you found us! 🐢