Refund policy

Return & Refund Policy

Last Updated: August 25, 2026

We want you to be happy with your purchase from My Lucky Turtle. If there's a problem with your order, we're here to help.

Returns may be requested within 30 days of delivery.

To qualify for a return, items must be:

To request a return, contact us at MyLuckyTurtle.llc@gmail.com before sending the item back.

Please do not return products without first contacting us.

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.

Include your order number and photos of the item so we can review the issue and provide an appropriate replacement, refund, or other resolution.

For health, hygiene, and safety reasons, certain personal-use items may not be eligible for return once opened, worn, or used.

Final-sale and clearance items are not returnable unless they arrive damaged, defective, or incorrect.

Any product-specific return restrictions will be disclosed when applicable.

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return resulted from an error by My Lucky Turtle.

Once an approved return is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For return or refund questions, contact:

My Lucky Turtle LLC
We're Lucky You Found Us! 🐢